Introduction

Welcome to ZocoFits. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information.

Information We Collect

1. Personal Information:
• When you make a purchase or create an account, we collect personal details such as your name, email address, phone number, and shipping address.
2. Payment Information:
• Payment details are collected to securely process transactions. However, we do not store your credit/debit card information.
3. Usage Data:
• We collect information on how you interact with our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

1. To Process Orders:
• Your personal and payment information is used to fulfill your orders and ensure timely delivery.
2. Customer Service:
• We use your information to communicate about orders, respond to inquiries, and provide support.
3. Marketing:
• With your consent, we may send promotional offers and updates. You can opt out anytime.
4. Improving Our Services:
• Usage data helps us enhance website performance and user experience.

Delivery Policy

1. Delivery Time:
• Orders are delivered within 5 to 8 working days.
2. Damaged or Wrong Products:
• If the product is damaged or incorrect, we will offer an exchange.
3. Advance Payment Policy:
• For orders worth PKR 4,000 or more, an advance payment of PKR 1,500 is required. The remaining amount will be collected upon delivery.

Exchange Policy

1. Eligibility:
• Products that are damaged or incorrect are eligible for exchange.

Data Security

We prioritize the security of your personal information by implementing measures to protect against unauthorized access, disclosure, alteration, or destruction.

Your Rights

1. Access and Correction:
• You have the right to access, correct, or delete your personal information.
2. Marketing Communications:
• You can opt out of receiving marketing emails at any time.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be posted on our website.

Contact Us

For questions or concerns regarding this Privacy Policy, please contact us at zocofits@gmail.com

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