1. Introduction

Thank you for shopping with ZocoFits. We aim to ensure your satisfaction with every purchase. Please review our refund policy carefully to understand your rights and obligations.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• The product must be returned within 4 to 5 working days of receipt.
• The product must be in its original, unused condition with all packaging and tags intact.
• Proof of purchase (order number, receipt) must be provided.

1. Non-Refundable Items

• Refunds are not available for items that are damaged due to customer mishandling.
• If you receive a wrong or damaged product, it will be eligible for exchange instead of a refund.

1. Requesting a Refund

To request a refund, please follow these steps:

• Contact our customer support team at zocofits@gmail.com with your order number and reason for the return.
• Follow the return instructions provided by our team to ship the product back to us.

1. Return Shipping

• Customers are responsible for the cost of return shipping unless the product was delivered damaged or incorrect.
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery of the returned item.

1. Processing Refunds

• Once the returned product is received and inspected, we will process your refund.
• Refunds will be credited to your original payment method within 6-7 business days.
• A confirmation email will be sent once the refund has been processed.

1. Exchanges

• If you wish to exchange a product for a different size, color, or design, please initiate a return and place a new order for the desired item.

1. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, contact us at zocofits@gmail.com within 6-7 days of receipt.
• We will arrange for a replacement or refund at no additional cost to you.

1. Policy Updates

• This Refund Policy may be updated periodically. Changes will be posted on this page with an updated effective date.
• Continued use of our website after updates indicates your acceptance of the revised policy.

1. Contact Us

For any questions regarding this Refund Policy, please contact us:

• Email: zocofits@gmail.com
• Phone: +92-333-2844302

We appreciate your trust in ZocoFits and strive to provide you with the best shopping experience possible.